The Art Deco hotel in the English Lakes

• What is dress code for the restaurant?
  No dress code but you are welcome to dress up

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• Can I order flowers for my room and a cake for a special occasion?
  We work with a florist in Penrith who can organise whichever flowers you prefer. We can also recommend a good baker to deliver a special cake for you
   

• What cocktails do you have?
  We have a fully stocked bar and will be happy to prepare most cocktails
   

• What time is check-in?
  4pm
   

• What time is check-out?
  10am
   

• Is the hotel accessible to a wheel-chair user?
  Our Garden Suite is accessible, it has a private entrance and is on the ground floor.  The ground floor of the hotel is also accessed with ramps.
   

• Do you have a gluten free and vegetarian menu?
  We can cater to all dietary requirements, please inform our staff when you make your booking
   

• ​What time can I speak to someone at the hotel
  Our calls will be answered from 9am to 10pm, if you are unable to reach us please leave a message and we will return your call
   

• Are you open on Christmas day?
  We are open all year long, for the festive period please book in advance.
   

• Do you have an EV Charger?
  We don't have an EV charger on-site for hotel guests but we do have a Tesla Powerwall 3 EV charger for those staying at Aquila Lakehouse. 
   

• I will arrive very late, what is the latest time I can check-in?
  The latest time is 10pm please let us know you will be arriving late. 
   

• Can you accommodate a family of five? 
  The maximum number of guests we can accommodate is three people in our Garden Suite and Dunn Bull